Thank you for shopping at Ayzallure.com. We strive to ensure customer satisfaction with our high-quality skincare and haircare products, including serums, creams, lotions/moisturizers, sunblocks, and shampoos. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Return Policy – 7 Days Easy Return (Exchange Only)

We offer a 7-day easy return policy for exchange purposes only. Refunds are not offered under any circumstances.

You may request a return (exchange only) if:

  • The product you received is damaged or defective upon arrival.
  • You received the wrong product (different from what you ordered).
  • The product is expired at the time of delivery.

2. Conditions for Return Eligibility

To qualify for a return (exchange only), the following conditions must be met:

  • You must submit your request within 7 calendar days of receiving the product.
  • The product must be unused, unopened, and in its original packaging.
  • You must provide proof of purchase and visual evidence (photos) of the issue by emailing us at info@ayzallure.com.

3. Products Not Eligible for Return

The following products and scenarios are not eligible for return or exchange:

  • Products that have been opened, used, or tampered with.
  • Products returned after 7 days of delivery.
  • Returns requested for reasons such as change of mind, dislike of scent or texture, or personal skin reactions (results may vary for individuals).

4. How to Request a Return (Exchange)

To initiate a return request:

  1. Email us at info@ayzallure.com within 7 days of receiving the order.
  2. Include your order number, details of the issue, and clear photos of the product(s).
  3. Our support team will review your request and respond within 2–3 working days.

If your request is approved:

  • We will coordinate the return pickup or ask you to send the product back to our provided address.
  • Once the returned product is received and inspected, we will process the exchange and ship the correct or replacement product to you.

5. Shipping Costs for Returns

  • If the return is due to our error (damaged, defective, or wrong product), we will bear the return shipping cost.
  • If the return is due to any other reason, you will be responsible for the shipping charges.

6. No Refund Policy

Please note that Ayzallure does not offer refunds. All eligible returns will be processed as exchanges only. If a product is out of stock, we will offer a store credit or replacement with a product of equal value upon your approval.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: info@ayzallure.com
Website: https://ayzallure.com

We reserve the right to change or update this policy at any time without prior notice. Please review this page periodically for the latest information.

Thank you for choosing Ayzallure.